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- What type of computer
is needed to play the CDs?
All packages require
a multimedia Pentium computer less than 3 years old.
Win98 or XP operating system, at least 64 MB of RAM and a 12x or
faster CD player with speakers or headphones attached. Some older
computer DVD players actually play CDs at 4x speed and may not work
well with the media on the CDs. Sorry we don't support Mac computers.
- Do I need any special
software to play these CDs?
No. All the required
media players are included with the packages. Most of the CDs do
not require any additional software to be installed on the computer.
- Do I need to be connected
to the Internet while I play the CDs?
Most often the answer
is No. Most of the presentations are played directly from the CD.
Sometimes an Internet link will be provided for a few documents,
and in some cases it is necessary to be online while taking a quiz
or test.
- How were the CDs created?
This is a group effort
- Faculty work with I-Media's technical and media experts to create
these CDs. Our goal is to provide distance students with a similar
or superior experience to attending class. Our media team recorded
faculty lectures on video or audio and combined them with enhanced
graphic and text presentations to create the CDs. We have edited out
all the normal classroom interruptions, announcements etc. so that
only the informational content is included. A 2 hour classroom experience
is often reduced to 30 to 60 minutes of presentations. We break this
up into manageable segments of 10 to 20 minutes in length. In some
CDs additional text documents, PDF documents, glossaries, web links,
graphics and animation are added. Finally, our graphics team creates
an opening segment and menu linked to the content and presentations
to make the CD easy to use.
- How long will it take
to receive the CDs?
Most orders are shipped
within 2 days of the order receipt. We use Priority Mail which usually
takes 2 to 5 days to deliver anywhere in the US However, occasionally
we will be working with faculty to modify or improve the CD content
for the next class and thus will hold shipments until the modifications
are completed. We have a goal of always shipping at least one week
before classes begin. When you place the order online, you can request
Overnight mail or Federal Express if you need to receive it faster.
- How do I order?
Most students use our secure
online ordering form. It is easy and fast and saves 15% to 20% off
the bookstore price! Simply choose the products you want, and fill
in your shipping and billing information. We take Mastercard, Visa,
and American Express. Always look for the lock in the lower part of
your Internet Browser window when filling in your credit card. The
lock means the page is encrypted. We keep your information secret.
We don't give out your e-mail, credit card, or address information
to anyone! If you have any problems ordering online, please call our
customer support at 541-535-5552 and we can take your information
over the phone.
- How much does shipping
cost?
Shipping is calculated
based on the number of products ordered and your location. For example,
orders shipped in the Northwest are usually between $9.50 and $12.50
when Priority Mail is selected. Overnight mail and Federal Express
are between $16.50 and $25.00. The shipping charges include a $5
handling fee to cover the cost of processing credit cards and ordering
online.
- Can I return the CDs?
Return Policy: All of
our products are guaranteed to work. If the CD is not operational
we will replace the CD. You can return a package within 15 DAYS
of receipt of the package and we will refund your money minus shipping
and a restocking fee. Please check to make sure that products are
required for a class before you purchase them.
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